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Ocean Host
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Frequently Asked Questions
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Frequently Asked Questions
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Where can I view your uptime history?
You can view our uptime history here.
Are you a reseller of webhosting?
No, we manage our web servers 100%. We are not any middle-man or "agent" for another webhosting company. When you buy from us you dealing with us directly.
What
are the setup fees and monthly costs
involved?
There's no setup fee. You only pay a monthly fee for web hosting
and/or a yearly fee for domain names
How do I
set up my email?
You can set up POP Accounts,
Forwarders/Aliases,
& Auto-Responders in the Web
Browser Control Panel that comes
with every hosting
plan. This can be done by
yourself, without any assistance from
Ocean Host.
How do I
upload my files?
All web hosting plans
allow the usage of FTP, File Manager, MS FrontPage™,
and other web development publishing
programs, to upload files to your
website.
Is there
a trial period or money-back guarantee?
We offer a 14 day
money back guarantee. If you are not happy for
any reason, cancel your service within 14 days of signup
and your full monthly
costs will be refunded. The only
exception to a refund, is if you
violate Ocean Host Terms of
Service(TOS).
Violations of the TOS usually are
due to spamming, hacking, and illegal
content.
How fast
are websites set up?
Setup of webhosting accounts are almost instant. Once an order is placed and payment
verified, an email with your account details will be emailed to you. You can begin uploading and viewing your webpages immediately.
Does my website
get a control panel?
Yes. Each web hosting
package comes with a web browser
based control panel, Cpanel. The control
panel includes many features
including;
email configurations, chat rooms,
mailing lists, pre-installed cgi
scripts, databases, chat rooms,
and much, much, more...
How much
assistance do you provide for my
website?
We will assist you with
all support for services provided
directly thru Ocean Host.
Ocean Host is not responsible for
teaching you how to use another
company's products. Example: MS Frontpage™
Ocean Host cannot even attempt
to support all the thousands of
software products on the market.
Ocean Host
is not responsible for assisting
with your own programs and cgi
scripts.
If you choose to install your own
programs and cgi scripts on your
site, you are responsible fully
for installing them. Ocean Host
is not responsible for designing,
nor developing, your website, including
HTML and/or images.
Are there
any hidden costs?
No. All costs are stated plainly
on our website. We do not hide fees
in fineprint, or in our terms of
service pages.
What is
Cpanel™?
CPanel™ is the brand name of the
web browser control panel software
that Ocean Host utilizes on its
web hosting plans.
What happens
if I decide to leave Ocean Host
You are free to leave at any time.
What are
the hardware specs of the servers?
Every server at Ocean Host has
different specifications. Whenever
a server reaches what we feel to
be the limit, another server is
built. Ocean Host is constantly
upgrading the server hardware on
our network. If more drive space,
memory, or faster processors are
needed, they are added in at that
time. The average shared server
is a DUAL XEON processor system, with
2GB RAM, and SCSI
hard drive(s).
Can I have
adult content on my website?
All content are allowed so long they are legal
What if
I want to upgrade my website?
You may upgrade or downgrade your
web hosting plan at any time. You will be required
to pay the difference fee for your current plan, and the
plan you are upgrading to, should
you decide to choose a larger plan.
You will then pay the new monthly
fee for the new account package
that you select.
How is my
website monitored?
Ocean Host maintains internal and
external monitoring systems for
every server. The servers are checked
every 5 minutes via network monitoring
software.
Do you have
battery backups and generators?
Our Network Operations Center is
backed up and protected by UPS
(Uninterruptible
Power Supply) systems. In a very
rare case of utility outages, our
auto-start generators start
automatically,
taking over for the UPS system and
supplying all necessary power for
our Network Operations Center.
What about
software upgrades?
Ocean Host handles all software
upgrades/patches on the shared hosting
servers. We fully follow all trends
in the industry, and monitor all
support/bug announcement groups.
What is
included in my website package?
Ocean Host provides full
hardware, software, support, and system administration
for your Ocean Host shared hosting
solution. The software provided
includes the operating system, ftp
& email software, web server
software, and a control panel. Ocean Host
even includes free e-commerce shopping
cart software. Everything you need
to conduct business on the
Internet,
or maintain a personal website,
is included in your Ocean Host
hosting solution. Ocean Host will
provide basic support on
services/software
that we provide you with your
account.
Ocean Host does not develop your
website for you, nor provide tech
support on how to use software products
that we do not provide to your directly...even
if we do support them. We are always
more than willing to help you if
we can though with external
issues,
time permitting...
Can I host
more than one domain name per account?
Yes you can. Each hosting plans come with a number of
addon domains for no extra cost.
How do I
get started?
Simple! Just fill out the Secure
Order FormYou
will receive details shortly afterwards
about how to proceed with your new
Ocean Host Hosting Account!
Get Online. Reach Worldwide.
www.ocean-host.com
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